Understand
Belarel can interpret a request, retrieve the authorized context and understand what needs to be done.
Belarel for ServiCentre
ServiCentre already knows your business. Now give it an AI team.
ServiCentre remains at the heart of your operations. Belarel adds a layer of intelligence that can work with the context you authorize, understand your requests, prepare the work, follow up on your files and move the next actions forward.
Talk to your AI team the way you would talk to a colleague. Give it a goal. It works within the limits you set and comes back to you when your decision is needed.
See real examples Discuss your first process
Your ERP remains your operational core.
ServiCentre centralizes your operations. Belarel helps them move forward.
Your customers, projects, service calls, quotes, appointments, equipment, inventory and activities continue to live in ServiCentre.
Belarel adds a layer of intelligence on top of this environment to understand what is happening, surface priorities, prepare the next actions and carry out what is permitted.
ServiCentre centralizes. Belarel understands, prepares, follows up and acts. You stay in charge.
ServiCentre already covers several operational functions, including manufacturing management, projects, the service department, CRM, e-commerce and mobility.
From information to work that moves forward.
A layer of intelligence on top of your operations.
Prepare
It can gather the useful information and prepare a reply, a file, an action or the next steps.
Follow up
It can monitor open files, pending requests, follow-ups and exceptions that need attention.
Act
When the rules allow it, Belarel can move authorized actions forward and come back to a person when a decision or an approval is needed.
You set the direction. Belarel moves the work forward.
One environment. Many ways to help.
Belarel can work wherever ServiCentre already works.
Service department
Understand requests, prepare files, follow up on appointments and surface the exceptions that require intervention.
CRM and sales
Qualify leads, prepare follow-ups, monitor opportunities and help keep sales files moving.
Project management
Analyze progress, budgets, commitments and variances to surface what deserves a decision.
Manufacturing management
Help analyze authorized information related to production, resources, procurement and operational priorities.
Mobility
Prepare useful context for employees on the road and make follow-up easier after a service visit or an appointment.
Administration
Prepare emails, summarize files, produce reports and support administrative follow-ups.
These uses match the areas ServiCentre already covers, including service, CRM, projects, production and mobility.
Not just an answer.
Give a goal. Belarel prepares the work and moves it forward.
You don’t have to program every step before you delegate.
Simply explain what you want to accomplish. Belarel uses the authorized context and capabilities to prepare the next steps.
Understand the request
Consult the authorized context
Detect and prioritize
Prepare the action
Apply the rules
Request approval if needed
Carry out what is authorized
Track the outcome
A request can become a prepared file.
An email can become an action.
An exception can become a decision.
A lead can become an appointment to confirm.
Giving AI capability does not mean giving it carte blanche.
You decide what Belarel can see, do, send, change and spend.
Every AI agent works with a role, a scope and limits defined by your company.
You can determine:
- The data it can view.
- The actions it can prepare.
- The actions it can carry out.
- The communications it can send.
- The applicable limits and budgets.
- The situations that require human approval.
A reply can be prepared without being sent.
An action can be prepared before it is approved.
An exception can be detected without a decision being made for you.
Belarel distinguishes the ability to act from the authority to act.
Start simple.
What work would you rather not have to watch over yourself?
Start with a real process from your day-to-day.
- A request received by email.
- A service call.
- An appointment booking.
- A lead that needs follow-up.
- A file that is slow to move forward.
- An operational exception.
Define what Belarel can consult, what it can prepare, what it can carry out and what must come back to your team.
Then measure what works and gradually expand delegation.